RETURNS & EXCHANGES POLICY

At Varyo, we want you to be happy with your purchase. If you need to return an item, please review the information below.

RETURNS

• Returns must be requested within 30 days of receiving your order.
• Items must be unworn, unwashed, unused, and in their original condition.
• All original tags must still be attached.
• Underwear and swimwear can only be returned if the hygiene seal remains intact.
• Returns are not accepted for items that have been worn, washed, damaged, or altered.
• A Return Authorisation Slip must be included inside your return package.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged unless they are faulty:

• Sale items
• Clearance items
• Rail Dash items
• Underwear or swimwear where the hygiene seal has been removed or damaged

Please check product descriptions carefully before purchasing non-returnable items.

How to Request a Return

To request a return, please contact our customer service team at varyoofficialuk@gmail.com.

Alternatively, you can log in to your customer account and use our self-service returns portal to submit your return request.

Please wait until your return request has been approved before sending your item back. This helps us ensure your return is correctly identified and processed, reducing the risk of delays or missed returns.

Return Shipping

• Customers are responsible for all return shipping costs.
• Free return labels are not provided.
• Customers are also responsible for any exchange shipping costs.

HOW TO RETURN AN ITEM

1. Request a return via varyoofficialuk@gmail.com or through your account using our self-service returns portal.
2. Wait for your return request to be approved.
3. Repack the item in its original condition with all tags attached.
4. Include your Return Authorisation Slip in the parcel.
5. Send your return to the authorised UK return address below.
6. Once your return has been received and inspected, we will notify you by email.

UK Return Address

Varyo Returns
Unit 27 The Hives
Mosley Road
Trafford Park
Manchester
M17 1HQ
United Kingdom

FAULTY ITEMS

If you receive a faulty or defective item, please contact our customer service team at varyoofficialuk@gmail.com as soon as possible.

After inspection, faulty products will be replaced or refunded where appropriate. Items that are found not to be faulty may be returned to the customer.

REFUNDS

Once your return has been received and approved, your refund will be processed to the original payment method.

• PayPal refunds: Usually processed within a few business days.
• Credit/Debit Card refunds: May take 5–10 business days to appear in your account, depending on your bank or card provider.

IMPORTANT

• All returns must be authorised before being sent back.
• Returns sent without prior approval may be delayed or refused.
• Varyo reserves the right to reject returns that do not meet the conditions outlined in this policy.
• Refunds may be withheld until returned goods have been received and inspected.